Emails the site sends

Start hereRunning the siteEmails the site sendsYour site sends emails to you, your customers and your visitors. The Emails screen shows every one of them, lets you change their wording and send yourself a copy.Opening the Emails screen

Go to Settings.

On the General tab, under Send a test email, press See every email the site sends →.

The list on the left groups the emails by who gets them: To: Team (you and your staff), To: Customer, To: Visitor, To: Guest and To: Member. Click one to see it on the right, with its Subject above it.Every email, previewed with sample data.Which emails there areYou only see emails for the parts of Cairn your site runs. Every site has the Test email and Staff: reset your password. The others come with their module:

Forms: Form: new submission (to you) and Form: copy to the sender.

Leads: New enquiry (lead capture).

Shop: Order confirmation, Order on its way, Order ready to collect, New order (to you) and Back in stock, plus the customer account emails if customers can have accounts.

Bookings: Booking confirmed, Booking request received, Booking request declined, Booking cancelled, Booking changed, Booking reminder and New booking (to you).

Members: Members: invitation, Members: reset your password and Members: renewal reminder.

Previewing an emailEach preview is drawn with made-up sample data, so nothing in it is a real customer and its links open nothing. Use desktop and phone above the preview to see it at either width.Press Send it to me to get a real copy in your own inbox. It always goes to the email address of the account you're signed in with; there is no way to send a preview to anyone else.To check the site can send email at all, use Send a test email on the Settings General tab. You can type any address there.Changing what an email saysThe emails customers, guests and form senders receive can be reworded. Below the preview of one of them you'll find Wording, with boxes for parts such as the Subject, Heading, Opening line, Closing line and Sign-off.

Pick the email in the list.

Type your own words in the box you want to change. A blank box keeps the original, shown in grey.

Press Save wording. The preview updates to show your words.

Words in {braces}, such as {name} or {number}, are filled in for each email. Keep them if you want the detail to appear.

To make words bold, put two stars just before and just after them.

To go back to the original, empty the box and save.

How emails lookEmails are drawn in your site's own colours and fonts, taken from the active theme. The email's header colour, background, logo size and width are set in the theme editor's Emails tab; see Themes.Emails use your site logo. If that logo is an SVG file, upload a PNG or JPG under Email logo on this screen, because Gmail and Outlook don't show SVG images. You can also use it for a version of your logo made for a dark email header. With no usable logo, emails show your site name as text.The contact line at the foot of each email comes from Business details in Settings; see Settings.Where emails go, and where replies go

New orders go to the Order notification email on the Settings Shop tab.

New bookings go to Send booking notifications to on the Settings Bookings tab.

If either of those is blank, the email goes to the site's main address, which was set when your site was installed. Lead-capture enquiries go to that address too.

Form submissions go to the address set on each form. A form with no address sends no email, though the submission is still saved; see Forms.

When you reply to a form submission or a lead-capture enquiry, your reply goes straight to the visitor who sent it, as long as they gave an email address. Replies to the emails your customers get go to the address the site sends from, which is set up by whoever installed your site.← Users and permissionsRedirects and the 404 log →Getting startedPagesBuilding with blocksNavigation and lookMediaForms and leadsCatalogueShopBookings and membersRunning the siteCairnWebsites for businesses that need more than a brochure. Built, hosted and kept running by us.StartBuildRun© 2026 Cairn. All rights reserved.Built with Cairn.